The Webshop and business are no longer operating. The website remains online for educational purposes only and is non-functional.

Shipping and Tracking

All shipping costs are subject to change without notice. Shipping times given are estimates, and actual times may vary. If payment is made with PayPal, your shipping address must match your PayPal address. When purchasing as a business with VAT ID, your shipping address must match your registered business address. P.O. Boxes are usually not allowed.

Most panoheads are assembled 1 to 3 days after ordering. Estimated shipping times include the estimated time for assembly.

Delay due to Covid pandemic is unavoidable and cannot be accurately estimated. Please expect several extra days for delivery.

Germany

DPD

Estimated Times

  • DPD Classic: 2 to 6 days (Starts from 7€)

If you want to have live tracking of your package and the possibility to change the delivery time and location, for example DPD Predict, please send us an email with your consent to share your email address with the delivery service provider. Otherwise, we will not normally share your email address with them.

Rest of the world

We only ship packages worth over 135 GBP to the UK. Shipping to India is only possible on direct request.

FedEx International Priority

For express shipments by FedEx, please use the shipping calculator to find your rates and estimated times. Post Code is required for calculations, and if not provided, then FedEx International Priority may not display during checkout. It is recommended that you provide a telephone number during checkout.

Estimated Times

  • Europe, USA & Canada: 2 to 5 days (starts from 20€ to 30€)
  • Rest of the world: 3 to 7 days (starts from 30€ to 42€)

DPD Classic Europe

Estimated Times

  • Zone 1: 3 to 7 days (Starts from 15€)
  • Zone 2: 4 to 8 days (Starts from 18€)
  • Zone 3: 5 to 9 days (Starts from 40€)
  • Zone 1: Belgium, Denmark, Luxemburg, Netherlands, Austria, Poland, Slovakia, Slovenia, Czech Republic, Hungary
  • Zone 2: Estonia, France, UK, Italy, Croatia, Latvia, Lithuania, Monaco, Portugal, Sweden, Spain
  • Zone3: Bulgaria, Finland, Greece, Ireland, Romania

If you want to have live tracking of your package and the possibility to change the delivery time and location, for example DPD Predict, please send us an email with your consent to share your email address with the delivery service provider. Otherwise, we will not normally share your email address with them. DPD Predict is only available in some countries.

Customs Duties and Taxes

Exports to other countries outside of the European Union (EU) may be charged import duties and taxes by the customs office in your country when the shipment value is over a certain limit. The cost is not shown here. Please check your customs office for details and costs. Import duties and taxes are to be paid by the buyer. FedEx or your customs office will contact you for payment if any is to be collected. When shipping with FedEx, once the package arrives in your country, the import duties and taxes are pre-paid by FedEx and cannot be refunded. If the buyer rejects the shipment but have not paid FedEx, then the import duties and taxes will be deducted from the refund.

Insurance

Each shipment includes insurance in case of lost or damaged packages. A refund or replacement is only possible after a successful claim from the shipping carrier, which may take a few weeks to complete. You will also need to sign a claims form to make a claim for lost package.

Tracking

A shipping notification with a tracking number will be provided to you by e-mail after your package has been shipped. Normally, tracking information by Deutsche Post is limited due to privacy regulations. You may find more information about your package by checking the website of your government post office. A signature is usually required for delivery, therefore unfortunately we cannot ship to a P.O. (post office) box.

Other Countries Not Listed

If your country is not listed with a shipping option, please contact us to see if we can ship to your country. Shipping to India is not possible at this time.

News and Updates
Public release of new modular design 2020-202101 Jun 2021
The new modular design makes it possible to change...